TALK TO US
We'd love to hear from you
Tel: 03 9769 8628
Visit our shop strictly by appointment only
Factory 1 / 21 - 23 Enterprise Ave .Berwick .Vic. 3806
How do I
place an order?
You can order here online or purchase our skincare from our Organic Day Spa & Rejuvenation clinic
- Body Soul Emporium
1. Any discrepancies must be reported within 7 days of receiving your order. No returns or exchange will be allowed after 7 days from receipt of your order.
2. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Earths Answer behalf).
3. If an error has been made by Earth’ Answer with regards to a written order, either invoicing or packing, we will gladly pay for return shipment.
4. Errors made by customers when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 25% restocking fee. Goods must arrive in perfect condition. The Restocking Fee covers costs of time and labor involved with returning goods to the warehouse, Please note this applies to all purchases either by internet of direct purchases.
Direct sales - Products ordered and payed for in advance and are waiting to be filled /recieved by customer
4(a) Direct purchases - Errors made by customers when placing and paying for orders in advance or change of mind on a purchase must notify earth's Answer within 7 days, customers can recieve a store credit to the equal value of purchase valid for 6 months.
for a customer will require a refund can be done so Via (EFT) refund or Direct deposit into a nominated bank account in line with monthly reconciliations on the 28th of each month.P lease note You may be incurr and account fee and $40 restocking fee.
5. Goods for return must include invoice number, name, contact information as well as a reason why the goods are being returned.
The stability & nature of our products may be altered depending on customers storage conditions, or when used in combination with other skin care or ingredients. This is beyond our control and Earth’s cannot accept any liability in this regard.
The information contained in this website is obtained from current and reliable sources. Earth’s Answer Pty Ltd provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy
Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose.
As the ordinary or otherwise use(s) of this product is outside the control of Earth Pty Ltd., no representation or warranty, expressed or implied, is made as to the effect(s) of s’s Answer such use(s), (including damage or injury), or the results obtained.
Earth’s Answer Pty Ltd disclaims responsibility to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Earth’s Answer Pty Ltd as to the fitness for any use. The liability of Earth’s Answer Pty Ltd is limited to the value of the goods and does not include any consequential loss.
Earth’s Answer Pty Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. Earth’ Answer Pty Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
MANUFACTURED PRODUCTS INGREDIENT DISCLAIMER
The availability of ingredients and raw materials is not always readily available due to changes in nature or other circumstances beyond our control; Earth Answer Pty Ltd reserves the right to substitute or alternate ingredients and raw materials in the manufacture of its products. Only the best quality substitutes will be used of equal or greater value.
Customers should always refer to the ingredients label as affixed to each product which are current at the time of supply of the product.
Are the products all natural?
Yes... Earth’s Answer Products are fresh, all natural, some hand made and fragrance free. We use a blend of Organic and Pure Botanical oils and butters, Australian certified organic oils to create the best natural and safe skincare for you.